Shipping Policy
Volution Cards and Collectables is proudly an Australian trading card and collectables store based in Melbourne shipping our products from local warehouses.
Handling Time
The Volution team endeavours to have your orders packed and shipped in an efficient and timely manner so you get your orders safer & faster.
All orders are tracked and will have tracking numbers sent to e-mail address you have provided to us. All orders are packed and dispatched within 1-2 business day of your order but in most cases will be dispatched the same day if possible.
Delivery Options
For the convenience of our customers, we offer several delivery options to make shopping with us a breeze.
All Australian orders over $150, excluding any discount codes, gift vouchers or store credit codes, will be charged no shipping cost. Express delivery will have cost applied.
Sealed Products:
Standard Delivery Domestic:
Postage Partners: Australia Post
Delivery Timeframe: 2-7 business days
Express Delivery Domestic:
Postage Partners: Australia Post
Delivery Timeframe: 1-2 business days
We use the Australia Post Shipping Extension app (https://apps.shopify.com/australia-post-shipping-extension) to estimate the cost of shipping. The rate charged for the shipping of your order includes a handling fee and is based on the weight and size of your products, and your location.
There is no additional coverage taken out on shipments. If you would like additional coverage please get in contact with us and we can estimate it for you.
Shipping Delays
Occasionally due to circumstances outside Volution’s control, delivery delays may occur.
If you believe there has been an issue with your delivery, please contact Customer Care via email or our socials within 14 days of receiving your Shipping Confirmation email, so we can launch an investigation with our couriers on your behalf. Please note, if your delivery includes any pre-order items, your order will be subject to the terms and conditions of our Pre-Order Policy. To avoid any preventable delays, please ensure you double-check your order details, including your full delivery address, prior to placing your order at checkout.
International Shipping
Standard International shipping is shipped through Australia Post please allow 2-4 weeks for Delivery.
All duties and fees charged by the customer's country of residence are paid by the customer and are the customer’s responsibility to check and calculate these and are not included in the international shipping fee.